{"id":413,"date":"2026-07-10T11:00:47","date_gmt":"2026-07-10T02:00:47","guid":{"rendered":"https:\/\/www.wetch.co.jp\/ai\/?p=413"},"modified":"2026-07-10T11:00:47","modified_gmt":"2026-07-10T02:00:47","slug":"ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%ae%e3%80%8c%e5%af%be%e5%bf%9c%e5%89%8a%e6%b8%9b%e7%8e%87%e3%80%8d%e3%81%a8%e3%81%84%e3%81%86%e7%bd%a0%ef%bc%9a","status":"publish","type":"post","link":"https:\/\/www.wetch.co.jp\/ai\/2026\/07\/10\/ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%ae%e3%80%8c%e5%af%be%e5%bf%9c%e5%89%8a%e6%b8%9b%e7%8e%87%e3%80%8d%e3%81%a8%e3%81%84%e3%81%86%e7%bd%a0%ef%bc%9a\/","title":{"rendered":"AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u300c\u5bfe\u5fdc\u524a\u6e1b\u7387\u300d\u3068\u3044\u3046\u7f60\uff1a2026\u5e74\u30c7\u30fc\u30bf\u3067\u898b\u308b\u6b63\u3057\u3044KPI\u8a2d\u8a08\u3068\u6709\u4eba\u5f15\u304d\u7d99\u304e\u306e\u4f5c\u6cd5"},"content":{"rendered":"<p><em>AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u81ea\u5f8b\u578b\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u307e\u305a\u300c\u5bfe\u5fdc\u524a\u6e1b\u7387(deflection rate)\u300d\u2015\u2015\u4eba\u624b\u3092\u4ecb\u3055\u305aAI\u3060\u3051\u3067\u5b8c\u7d50\u3057\u305f\u5bfe\u5fdc\u306e\u5272\u5408\u2015\u2015\u3092KPI\u306b\u636e\u3048\u307e\u3059\u3002\u3057\u304b\u30572026\u5e74\u306b\u5165\u308a\u3001\u8907\u6570\u306e\u73fe\u5834\u30c7\u30fc\u30bf\u304b\u3089\u300c\u5bfe\u5fdc\u524a\u6e1b\u7387\u304c\u9ad8\u304f\u3066\u3082\u3001\u5b9f\u306f\u9867\u5ba2\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305a\u306b\u8ae6\u3081\u3066\u3044\u308b\u3060\u3051\u300d\u3068\u3044\u3046\u30b1\u30fc\u30b9\u304c\u76f8\u6b21\u3044\u3067\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u672c\u7a3f\u3067\u306f\u5b9f\u52d9\u62c5\u5f53\u8005\u5411\u3051\u306b\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6570\u5b57\u306b\u9a19\u3055\u308c\u306a\u3044\u305f\u3081\u306e\u6b63\u3057\u3044\u6307\u6a19\u8a2d\u8a08\u3068\u3001\u6709\u4eba\u5f15\u304d\u7d99\u304e\uff08\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u306e\u8a2d\u8a08\u30dd\u30a4\u30f3\u30c8\u3092\u6574\u7406\u3057\u307e\u3059\u3002<\/em><\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.wetch.co.jp\/ai\/wp-content\/uploads\/2026\/06\/ill-practice.png\" alt=\"AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u7528\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8868\u3059\u30a4\u30e9\u30b9\u30c8\"\/><\/figure>\n<h2>\u300c\u5bfe\u5fdc\u524a\u6e1b\u7387\u300d\u3068\u3044\u3046\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u7f60<\/h2>\n<p>AI\u5c0e\u5165\u4f01\u696d\u306e\u904b\u7528\u62c5\u5f53\u8005\u5411\u3051\u30e1\u30c7\u30a3\u30a2<a href=\"https:\/\/www.notch.cx\/post\/customer-service-ai-metrics\" target=\"_blank\" rel=\"noopener\">Notch<\/a>\u306f\u300cAI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6027\u80fd\u3092\u8ffd\u3046\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u591a\u304f\u306f\u5618\u3092\u3064\u3044\u3066\u3044\u308b\u300d\u3068\u6307\u6458\u3057\u307e\u3059\u3002\u5bfe\u5fdc\u524a\u6e1b\u7387\u3084\u5e73\u5747\u51e6\u7406\u6642\u9593\u306f\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u6700\u9069\u5316\u3057\u3066\u3044\u305f\u6642\u4ee3\u306e\u6307\u6a19\u3067\u3042\u308a\u3001AI\u304c80%\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u300c\u524a\u6e1b\u300d\u3057\u305f\u3088\u3046\u306b\u898b\u3048\u3066\u3082\u3001\u305d\u306e\u4e2d\u8eab\u304c\u300c\u9867\u5ba2\u304c\u8ae6\u3081\u3066\u96e2\u8131\u3057\u305f\u300d\u3060\u3051\u306e\u5834\u5408\u3001\u6570\u5b57\u4e0a\u306f\u540c\u3058\u306b\u898b\u3048\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u554f\u984c\u3067\u3059\u3002<\/p>\n<p>AI\u30b5\u30dd\u30fc\u30c8SaaS\u306e<a href=\"https:\/\/www.lorikeetcx.ai\/articles\/resolve-not-deflect\" target=\"_blank\" rel=\"noopener\">Lorikeet<\/a>\u3082\u540c\u69d8\u306b\u8b66\u9418\u3092\u9cf4\u3089\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u5bfe\u5fdc\u524a\u6e1b\u738790%\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3001\u5b9f\u306f\u89e3\u6c7a\u738740%\u3068\u3044\u3046\u3053\u3068\u3082\u3042\u308a\u5f97\u308b\u3002\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u7d42\u308f\u3063\u305f\u306e\u304b\u3001\u8ae6\u3081\u3066\u96e2\u8131\u3057\u305f\u306e\u304b\u3092\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u901a\u5e38\u898b\u5206\u3051\u3089\u308c\u306a\u3044\u300d\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>2026\u5e74\u3001AI\u30b5\u30dd\u30fc\u30c8\u306e\u5b9f\u529b\u5024\u306f\u3069\u3053\u307e\u3067\u6765\u305f\u304b<\/h2>\n<p>\u8abf\u67fb\u30e1\u30c7\u30a3\u30a2<a href=\"https:\/\/thinklytics.com\/insights\/ai-support-deflection-metrics-2026\" target=\"_blank\" rel=\"noopener\">Thinklytics<\/a>\u306b\u3088\u308c\u3070\u30012026\u5e74\u6642\u70b9\u3067\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fTier-1\uff08\u4e00\u6b21\u5bfe\u5fdc\uff09\u306e\u554f\u3044\u5408\u308f\u305b\u306e70\u301c85%\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u6027\u80fd\u5dee\u306f\u5927\u304d\u304f\u3001\u65e7\u4e16\u4ee3\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u9593\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u958b\u304d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u9805\u76ee<\/th>\n<th>\u5f93\u6765\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/th>\n<th>2026\u5e74\u306e\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Tier-1\u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u7387<\/td>\n<td>10\u301c30%<\/td>\n<td>80\u301c93%<\/td>\n<\/tr>\n<tr>\n<td>\u5bfe\u5fdc1\u4ef6\u3042\u305f\u308a\u30b3\u30b9\u30c8\uff08\u53c2\u8003\u5024\uff09<\/td>\n<td>\u4eba\u7684\u5bfe\u5fdc\uff1a\u7d047.40\u30c9\u30eb<\/td>\n<td>AI\u5bfe\u5fdc\uff1a\u7d040.62\u30c9\u30eb<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u51fa\u5178\uff1a<a href=\"https:\/\/www.lorikeetcx.ai\/articles\/resolve-not-deflect\" target=\"_blank\" rel=\"noopener\">Lorikeet<\/a>\uff08McKinsey\u306e2026\u5e74\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u30c7\u30fc\u30bf\u3092\u5f15\u7528\uff09\u3002AI\u306b\u3088\u308b\u89e3\u6c7a\u30b3\u30b9\u30c8\u304c\u4eba\u7684\u5bfe\u5fdc\u306e12\u5206\u306e1\u7a0b\u5ea6\u306b\u53ce\u307e\u308b\u306e\u306f\u9b45\u529b\u7684\u3067\u3059\u304c\u3001\u3053\u308c\u306f\u300c\u672c\u5f53\u306b\u89e3\u6c7a\u3067\u304d\u305f\u5834\u5408\u300d\u306b\u9650\u3063\u305f\u8a71\u3067\u3042\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002AI\u30c1\u30e3\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<a href=\"https:\/\/fin.ai\/learn\/roi-ai-customer-service-agents-benchmarks\" target=\"_blank\" rel=\"noopener\">Fin<\/a>\u304c\u793a\u3059\u8a66\u7b97\u3067\u306f\u3001\u6708\u95935\u4e07\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6271\u3044\u3001\u4eba\u7684\u5bfe\u5fdc1\u4ef68.00\u30c9\u30eb\u306e\u4f01\u696d\u304c\u3001\u305d\u306e60%\u3092AI\uff081\u4ef60.99\u30c9\u30eb\uff09\u306b\u79fb\u3057\u305f\u5834\u5408\u3001\u5e74\u9593\u7d04250\u4e07\u30c9\u30eb\u306e\u524a\u6e1b\u306b\u306a\u308b\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057Fin\u3082\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u76f8\u95a2\u3059\u308b\u306e\u306f\u5bfe\u5fdc\u524a\u6e1b\u7387\u3067\u306f\u306a\u304f\u89e3\u6c7a\u7387\u300d\u3068\u660e\u8a00\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u898b\u308b\u3079\u304d\u306f\u300c\u524a\u6e1b\u7387\u300d\u3067\u306f\u306a\u304f\u3001\u3053\u306e5\u6307\u6a19<\/h2>\n<p>Thinklytics\u30fbNotch\u30fb<a href=\"https:\/\/www.asapp.com\/blog\/ai-customer-service-agent\" target=\"_blank\" rel=\"noopener\">ASAPP<\/a>\u306e\u6307\u6458\u3092\u6574\u7406\u3059\u308b\u3068\u3001AI\u30b5\u30dd\u30fc\u30c8\u5c0e\u5165\u5f8c\u306b\u8ffd\u3046\u3079\u304d\u6307\u6a19\u306f\u6b21\u306e5\u3064\u306b\u96c6\u7d04\u3055\u308c\u307e\u3059\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u6307\u6a19<\/th>\n<th>\u4f55\u3092\u6e2c\u308b\u304b<\/th>\n<th>\u306a\u305c\u91cd\u8981\u304b<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u771f\u306e\u89e3\u6c7a\u7387<\/td>\n<td>\u6570\u65e5\u4ee5\u5185\u306b\u540c\u3058\u4ef6\u3067\u518d\u554f\u3044\u5408\u308f\u305b\u304c\u306a\u3044\u304b<\/td>\n<td>\u300c\u5bfe\u5fdc\u524a\u6e1b\u300d\u306f\u9867\u5ba2\u304c\u8ae6\u3081\u305f\u5834\u5408\u3082\u540c\u3058\u6570\u5024\u306b\u306a\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u89e3\u6c7a\u6e08\u307f\u5bfe\u5fdc\u306eCSAT<\/td>\n<td>AI\u304c\u5b8c\u7d50\u3055\u305b\u305f\u4f1a\u8a71\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6<\/td>\n<td>\u4ef6\u6570\u3092\u524a\u6e1b\u3067\u304d\u3066\u3082\u6e80\u8db3\u5ea6\u304c\u4f4e\u3051\u308c\u3070\u672c\u672b\u8ee2\u5012<\/td>\n<\/tr>\n<tr>\n<td>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u54c1\u8cea<\/td>\n<td>\u6709\u4eba\u5f15\u304d\u7d99\u304e\u6642\u306b\u6587\u8108\u304c\u6b63\u3057\u304f\u6e21\u3063\u3066\u3044\u308b\u304b<\/td>\n<td>\u5f15\u304d\u7d99\u304e\u304c\u96d1\u3060\u3068\u9867\u5ba2\u4f53\u9a13\u304c\u4e00\u6c17\u306b\u60aa\u5316\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u518d\u554f\u3044\u5408\u308f\u305b\u7387<\/td>\n<td>\u6570\u65e5\u301c1\u9031\u9593\u4ee5\u5185\u306e\u540c\u4e00\u6848\u4ef6\u3067\u306e\u518d\u9023\u7d61<\/td>\n<td>\u898b\u304b\u3051\u4e0a\u306e\u89e3\u6c7a\u3068\u672c\u5f53\u306e\u89e3\u6c7a\u3092\u533a\u5225\u3067\u304d\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u30a4\u30f3\u30c6\u30f3\u30c8\u8a8d\u8b58\u7cbe\u5ea6<\/td>\n<td>\u9867\u5ba2\u306e\u610f\u56f3\u3092\u6b63\u3057\u304f\u7406\u89e3\u3067\u304d\u3066\u3044\u308b\u304b<\/td>\n<td>\u8aa4\u7b54\u30fb\u8aa4\u51e6\u7406\u306e\u30ea\u30b9\u30af\u3092\u4e8b\u524d\u306b\u628a\u63e1\u3067\u304d\u308b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.wetch.co.jp\/ai\/wp-content\/uploads\/2026\/07\/photo-11.jpg\" alt=\"\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u3092\u88c5\u7740\u3057\u3066\u30c7\u30b9\u30af\u3067\u5bfe\u5fdc\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\"\/><figcaption><small>Photo: <a href=\"https:\/\/www.flickr.com\/photos\/115225894@N07\/19864171442\" target=\"_blank\" rel=\"noopener\">Tim Reckmann | a59.de<\/a> \/ CC BY 2.0\uff08Openverse\u7d4c\u7531\uff09<\/small><\/figcaption><\/figure>\n<h2>\u6709\u4eba\u5f15\u304d\u7d99\u304e\uff08\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u306e\u8cea\u304c\u660e\u6697\u3092\u5206\u3051\u308b<\/h2>\n<p>AI\u30b5\u30dd\u30fc\u30c8\u5c0e\u5165\u306e\u73fe\u5834\u3067\u3082\u3063\u3068\u3082\u9867\u5ba2\u4f53\u9a13\u3092\u640d\u306a\u3044\u3084\u3059\u3044\u306e\u304c\u3001\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5f15\u304d\u7d99\u304e\u5834\u9762\u3067\u3059\u3002\u97f3\u58f0AI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<a href=\"https:\/\/www.retellai.com\/blog\/how-ai-voice-agents-are-perfecting-the-warm-transfer\" target=\"_blank\" rel=\"noopener\">Retell AI<\/a>\u306f\u300cAI\u304c\u4f1a\u8a71\u3092\u7d9a\u3051\u3089\u308c\u306a\u3044\u3053\u3068\u304c\u554f\u984c\u306a\u306e\u3067\u306f\u306a\u304f\u3001\u4f1a\u8a71\u3092\u6b63\u3057\u304f\u5f15\u304d\u7d99\u3050\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u304c\u307b\u3068\u3093\u3069\u306a\u3044\u3053\u3068\u304c\u554f\u984c\u3060\u300d\u3068\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\u6587\u8108\u304c\u6d88\u3048\u3001\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3055\u305b\u3089\u308c\u3001\u5f15\u304d\u7d99\u3044\u3060\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u7d4c\u7def\u3092\u77e5\u3089\u306a\u3044\u307e\u307e\u5bfe\u5fdc\u3059\u308b\u2015\u2015\u3068\u3044\u3046\u5931\u6557\u30d1\u30bf\u30fc\u30f3\u3067\u3059\u3002<\/p>\n<p>AI\u958b\u767a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<a href=\"https:\/\/www.voiceflow.com\/blog\/human-agent-handoff\" target=\"_blank\" rel=\"noopener\">Voiceflow<\/a>\u306f\u3001\u6709\u4eba\u5f15\u304d\u7d99\u304e\u6a5f\u80fd\u3092\u6bd4\u8f03\u3059\u308b\u969b\u306e\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u6b21\u306e4\u70b9\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5f15\u304d\u7d99\u304e\u6642\u306b\u3001\u3069\u3053\u307e\u3067\u306e\u6587\u8108\uff08\u4f1a\u8a71\u5c65\u6b74\u30fb\u9867\u5ba2\u60c5\u5831\uff09\u304c\u4eba\u9593\u5074\u306b\u6e21\u308b\u304b<\/li>\n<li>\u4f55\u304c\u30c8\u30ea\u30ac\u30fc\u3068\u306a\u3063\u3066\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u52d5\u3059\u308b\u304b<\/li>\n<li>\u5f15\u304d\u7d99\u304e\u5f8c\u3001\u4eba\u9593\u306f\u3069\u306e\u6642\u70b9\u304b\u3089\u5bfe\u5fdc\u3092\u518d\u958b\u3067\u304d\u308b\u304b<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u6848\u4ef6\u306e\u8ab2\u91d1\u306f\u3069\u3046\u306a\u308b\u304b\uff08AI\u5bfe\u5fdc\u5206\u306e\u307f\u8ab2\u91d1\u304b\u7b49\uff09<\/li>\n<\/ul>\n<p>\u5c0e\u5165\u524d\u306b\u30d9\u30f3\u30c0\u30fc\u3078\u78ba\u8a8d\u3057\u3066\u304a\u304f\u3068\u3001\u5f8c\u306b\u306a\u3063\u3066\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3073\u306b\u9867\u5ba2\u304c\u4e0d\u6e80\u3092\u6f0f\u3089\u3059\u300d\u3068\u3044\u3046\u4e8b\u614b\u3092\u907f\u3051\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u6e2c\u5b9a\u306e\u843d\u3068\u3057\u7a74\uff1aAI\u3068\u4eba\u9593\u306e\u6210\u679c\u3092\u6df7\u305c\u3066\u8a08\u6e2c\u3057\u306a\u3044<\/h2>\n<p>AI\u30b5\u30dd\u30fc\u30c8\u4f01\u696d<a href=\"https:\/\/www.ada.cx\/\" target=\"_blank\" rel=\"noopener\">Ada<\/a>\u304c\u8abf\u67fb\u4f1a\u793eNewtonX\u3068\u5b9f\u65bd\u3057\u305f2026\u5e74\u7248\u306e<a href=\"https:\/\/www.newtonx.com\/case-study\/ada-agentic-cx-report-2026\" target=\"_blank\" rel=\"noopener\">Agentic CX Report<\/a>\u3067\u306f\u300155%\u306e\u4f01\u696d\u304cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4eba\u9593\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6210\u679c\u3092\u5206\u3051\u305a\u306b\u4e00\u62ec\u3067\u8a08\u6e2c\u3057\u3066\u304a\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5358\u4f53\u306e\u5b9f\u529b\u3092\u6b63\u3057\u304f\u628a\u63e1\u3067\u304d\u3066\u3044\u306a\u3044\u300c\u6e2c\u5b9a\u306e\u6b7b\u89d2\u300d\u304c\u3042\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306f\u3001\u307e\u305aAI\u5bfe\u5fdc\u5206\u3068\u4eba\u9593\u5bfe\u5fdc\u5206\u3092\u5206\u96e2\u3057\u3066\u96c6\u8a08\u3067\u304d\u308b\u72b6\u614b\u3092\u4f5c\u308b\u3053\u3068\u304c\u51fa\u767a\u70b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u8907\u96d1\u306a\u624b\u9806\uff08\u8fd4\u54c1\u5bfe\u5fdc\u3084\u5951\u7d04\u5909\u66f4\u306a\u3069\uff09\u3092\u6a19\u6e96\u696d\u52d9\u624b\u9806\uff08SOP\uff09\u306b\u6cbf\u3063\u3066\u81ea\u52d5\u5316\u3059\u308b<a href=\"https:\/\/www.ada.cx\/platform\/playbooks\" target=\"_blank\" rel=\"noopener\">Ada Playbooks<\/a>\u306e\u3088\u3046\u306a\u4ed5\u7d44\u307f\u3067\u306f\u3001SOP\u3054\u3068\u306b\u89e3\u6c7a\u7387\u30fbCSAT\u30fb\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u3092\u500b\u5225\u306b\u8ffd\u3046\u3053\u3068\u3067\u3001\u3069\u306e\u696d\u52d9\u304cAI\u5316\u306b\u5411\u3044\u3066\u3044\u3066\u3001\u3069\u3053\u306b\u6539\u5584\u4f59\u5730\u304c\u3042\u308b\u304b\u304c\u898b\u3048\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u660e\u65e5\u304b\u3089\u4f7f\u3048\u308b\u5c0e\u5165\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h2>\n<ul>\n<li>\u5bfe\u5fdc\u524a\u6e1b\u7387\u3060\u3051\u3092\u30ec\u30dd\u30fc\u30c8\u306e\u898b\u51fa\u3057\u6307\u6a19\u306b\u3057\u306a\u3044\u3002\u771f\u306e\u89e3\u6c7a\u7387\u30fb\u518d\u554f\u3044\u5408\u308f\u305b\u7387\u3068\u30bb\u30c3\u30c8\u3067\u5831\u544a\u3059\u308b<\/li>\n<li>AI\u304c\u5b8c\u7d50\u3055\u305b\u305f\u5bfe\u5fdc\u306b\u3082CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308a\u3001\u524a\u6e1b\u4ef6\u6570\u3068\u6e80\u8db3\u5ea6\u3092\u7a81\u304d\u5408\u308f\u305b\u308b<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u6642\u306b\u6e21\u308b\u6587\u8108\uff08\u5c65\u6b74\u30fb\u9867\u5ba2\u5c5e\u6027\u30fb\u3053\u308c\u307e\u3067\u306e\u3084\u308a\u53d6\u308a\uff09\u3092\u5fc5\u305a\u78ba\u8a8d\u3057\u3001\u4eba\u9593\u5074\u304c\u300c\u521d\u3081\u3066\u805e\u304f\u300d\u72b6\u614b\u306b\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3059\u308b<\/li>\n<li>AI\u5bfe\u5fdc\u3068\u4eba\u9593\u5bfe\u5fdc\u306e\u30ed\u30b0\u30fb\u6307\u6a19\u306f\u5206\u96e2\u3057\u3066\u96c6\u8a08\u3057\u3001\u6df7\u305c\u3066\u8a55\u4fa1\u3057\u306a\u3044<\/li>\n<li>\u696d\u52d9\uff08SOP\uff09\u5358\u4f4d\u3067\u89e3\u6c7a\u7387\u3092\u8a08\u6e2c\u3057\u3001AI\u5316\u306b\u5411\u304f\u696d\u52d9\u30fb\u5411\u304b\u306a\u3044\u696d\u52d9\u3092\u5207\u308a\u5206\u3051\u308b<\/li>\n<\/ul>\n<hr \/>\n<h2>\u4e3b\u306a\u60c5\u5831\u6e90<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.notch.cx\/post\/customer-service-ai-metrics\" target=\"_blank\" rel=\"noopener\">Notch: AI Customer Service Metrics that Matter in 2026<\/a><\/li>\n<li><a href=\"https:\/\/thinklytics.com\/insights\/ai-support-deflection-metrics-2026\" target=\"_blank\" rel=\"noopener\">Thinklytics: Measuring AI Support Deflection in 2026<\/a><\/li>\n<li><a href=\"https:\/\/www.lorikeetcx.ai\/articles\/resolve-not-deflect\" target=\"_blank\" rel=\"noopener\">Lorikeet: Resolve, Don&#8217;t Deflect<\/a><\/li>\n<li><a href=\"https:\/\/fin.ai\/learn\/roi-ai-customer-service-agents-benchmarks\" target=\"_blank\" rel=\"noopener\">Fin: ROI of AI Customer Service, 2026 Benchmarks<\/a><\/li>\n<li><a href=\"https:\/\/www.asapp.com\/blog\/ai-customer-service-agent\" target=\"_blank\" rel=\"noopener\">ASAPP: How does an AI customer service agent actually work?<\/a><\/li>\n<li><a href=\"https:\/\/www.retellai.com\/blog\/how-ai-voice-agents-are-perfecting-the-warm-transfer\" target=\"_blank\" rel=\"noopener\">Retell AI: How AI Voice Agents Are Perfecting the Warm Transfer<\/a><\/li>\n<li><a href=\"https:\/\/www.voiceflow.com\/blog\/human-agent-handoff\" target=\"_blank\" rel=\"noopener\">Voiceflow: Human-Agent Handoff, Best Enterprise AI Customer Service Platforms 2026<\/a><\/li>\n<li><a href=\"https:\/\/www.newtonx.com\/case-study\/ada-agentic-cx-report-2026\" target=\"_blank\" rel=\"noopener\">NewtonX: Ada Agentic CX Report 2026 case study<\/a><\/li>\n<\/ul>\n<p><small>\u5404\u30c4\u30fc\u30eb\u306f\u63d0\u4f9b\u5143\u306e\u898f\u7d04\u306b\u5f93\u3063\u3066\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002\u60c5\u5831\u306f\u5404\u60c5\u5831\u6e90\u306e\u516c\u958b\u6642\u70b9\u306e\u3082\u306e\u3067\u3059\u3002\u53ce\u96c6\u30fb\u8981\u7d04\u306fAI\u3001\u516c\u958b\u5224\u65ad\u306f\u4eba\u3002<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\u30b5\u30dd\u30fc\u30c8\u5c0e\u5165\u3067\u6700\u3082\u591a\u3044\u5931\u6557\u306f\u300c\u5bfe\u5fdc\u524a\u6e1b\u7387(deflection rate)\u300d\u3060\u3051\u3092\u898b\u3066\u6e80\u8db3\u3059\u308b\u3053\u3068\u30022026\u5e74\u306e\u5b9f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u672c\u5f53\u306b\u898b\u308b\u3079\u304d\u6307\u6a19\u3068\u6709\u4eba\u5f15\u304d\u7d99\u304e\u8a2d\u8a08\u306e\u30b3\u30c4\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":1,"featured_media":44,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-14"],"_links":{"self":[{"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/posts\/413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/comments?post=413"}],"version-history":[{"count":1,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/posts\/413\/revisions"}],"predecessor-version":[{"id":418,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/posts\/413\/revisions\/418"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/media\/44"}],"wp:attachment":[{"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/media?parent=413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/categories?post=413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wetch.co.jp\/ai\/wp-json\/wp\/v2\/tags?post=413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}